UX & Service Design candidate at the CMU Portugal Academy. I read people before they speak — an instinct from years behind a bar and in customer support — and I bring it to research, prototyping, and accessibility testing.
My CMU capstone. The brief was a phone that manages itself by context; my answer was a voice-first onboarding companion where the conversation is the configuration — designed and built solo.
A teen health app balancing autonomy with parental oversight. I owned the UI architecture and the three-tier visibility model — the boundary of what a parent can and can't see.
AI visual search for fashion. We set behavioural success criteria before testing — and hit 80% checkout completion against a 75% target.
As a Bartender Manager at Accor Hotels, my job was to read people — understand what they needed before they said it, adapt in real time, make every experience feel personal. Today I apply the same approach to design.
I started in hospital administration in Brazil, moved through hospitality, and made the leap to tech. Now at the CMU Portugal Academy — while working in AI quality analysis and customer support — I see products from the user's side every day. That lived experience is what I bring to designing for real constraints, not ideal scenarios.
© 2026 Marcos Lourenço
UX & Service Design · Lisbon, Portugal